Senior Solutions Engineer

About Feathery

Feathery automates data intake workflows for financial services companies. Our customers—including companies like MassMutual—use Feathery to power mission-critical workflows such as customer onboarding, insurance underwriting and quoting, claims, loan applications, payments, and more.

Why We’re Looking for You

Feathery is growing quickly (over 6x YoY), and we’re partnering with more—and larger—financial services customers. To support this growth, we’re looking for a Senior Solutions Engineer to work directly with our most strategic customers and help them achieve success with Feathery.

This is a high-impact, customer-facing role where you’ll blend technical problem-solving with commercial insight. You’ll help prospective and existing customers design complex workflows using our platform, act as a trusted advisor throughout onboarding and implementation, and influence our product roadmap based on real customer needs.

If you're someone who enjoys building things, thrives in fast-moving environments, and loves working directly with customers to solve meaningful problems, you’ll thrive here.

About the Role

As a founding member of our Solutions Engineering team, you’ll work across the full customer lifecycle—owning pre-sales proof-of-concepts, post-sales onboarding, and long-term customer success.

You’ll become an expert on the Feathery platform and work directly with product, engineering, and go-to-market teams to ensure our customers build powerful, scalable workflows.

You’ll also help shape the foundation of our solutions engineering function—defining best practices, mentoring future team members, and helping scale our internal processes as the company grows.

About You

- You have experience working directly with customers in a technical capacity (e.g., solutions engineering, sales engineering, customer success, or technical support).
- You enjoy problem-solving and thinking through edge cases with customers, especially in data-heavy or workflow-based platforms.
- You have a basic understanding of JavaScript (enough to help customers write scripting logic for their workflows).
- You’re an excellent communicator and can translate between technical and non-technical stakeholders.
- You’re proactive, resourceful, and excited to operate in an early-stage environment.

What You’ll Do

- Own technical scoping, proof-of-concepts, and onboarding for key customers.
- Partner with customers to design and implement complex workflows using the Feathery platform.
- Act as the voice of strategic customers—surfacing insights and pain points to the product team.
- Create technical content (e.g., example apps, docs, guides, videos) to help customers learn and succeed.
- Help define and scale the solutions engineering function—including interviewing and mentoring future hires.

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If you’re excited about helping financial services companies streamline critical workflows—and want to play a key role in shaping the customer experience at a fast-growing startup—we’d love to hear from you.