The Unseen Strain: Why Digital Workflows Matter in Financial Services

Financial services firms, including broker-dealer firms and registered investment advisors, are under pressure to improve client experiences while maintaining compliance with regulations such as Form ADV, Form CRS, the DOL Rule, and Reg BI.

Clients now expect seamless digital portals, personalized communication, and fast onboarding experiences. Poorly managed forms, fragmented contact records, and malformed data from outdated systems slow down client onboarding, tax preparation and planning, and even day-to-day client review meetings.

Back-office expenses tied to manual processes often consume up to 30% of a firm’s operating budget, while financial advisors spend 15+ hours per week on administrative tasks rather than client engagement & management. These inefficiencies highlight why strong digital platforms with efficient form management and document automation workflows are so critical.

Introducing Conga Mix Forms: A Workflow Management Platform

Conga Mix Forms is part of the larger Conga suite of fintech solutions. It’s designed to digitize forms, streamline approvals, and support compliance checks through its workflow management features. Positioned as a cloud-based digital operations software suite, Conga Mix Forms enables firms to replace paper-based workflows with digital workflows and centralized document generation.

What Conga Mix Forms Gets Right

• Simplifies account opening and onboarding through an integrated forms library and Mix Forms tab.
• Provides e-signatures, editable PDF documents, and basic compliance tools for regulatory compliance.
• Allows admins to configure form categories and form groups, ensuring large forms list screens can be organized by purpose.
• Supports integration with some CRMs and productivity suites, allowing firms to manage client/prospect information and link object fields or mapping fields across systems.
• Enables workflows that handle pre-populated data in form fields and execute a streamlined forms generation process.

Where Conga Mix Forms Falls Short

Despite its benefits, Conga Mix Forms often struggles with:

• Integration limitations: Connections to custodians, CRMs, and wealth-specific tools are less robust compared to leading workflow management platforms.
• Customization gaps: Firms relying on complex workflows may find the platform rigid, limiting how much they can tailor client experiences.
• Vendor dependence: Many updates require Conga’s team to implement, slowing responsiveness.
• Compliance depth: Lacks advanced compliance checks such as trade surveillance, deeper risk management, or support for evolving regulatory requirements.
• Support SLAs: Some firms report slower responsiveness, lacking a strong knowledge base or user community.

For wealth management firms managing investor preferences in an era of remote work and digital transformation, these weaknesses can create inefficiencies and strain client relationships.

Enter Feathery: The Platform Conga Mix Forms Wishes It Was

This is where Feathery sets itself apart. Unlike Conga Mix Forms, Feathery was purpose-built for modern wealth management and financial services workflows.

Feathery automates every step of client onboarding & identity verification, from initial account creation questionnaires to intelligent document processing and compliance checks.

Why Feathery Excels

• Bi-directional connections with leading CRMs, financial planning tools, custodial platforms, and document management systems.
• Robust API documentation that empowers firms to manage their integrations directly without vendor bottlenecks.
• Full support for client folder management, ensuring updated contact records across platforms.
• Artificial intelligence and machine learning document processing with 99%+ accuracy on custodial forms, government IDs, tax documents, and estate plans.
• Compliance tools embedded into workflows, reducing NIGOs and meeting Form ADV, Form CRS, DOL Rule, and Reg BI standards.
• Workflow support for client review meetings, wealth transfer, and ongoing back-office operations.

Beyond Data Collection: Complete Digital Transformation

Feathery enables far more than form-filling. Its software suite covers:

• Client engagement & management: Personalized communication timelines, proactive reminders, and streamlined client/prospect information.
• Technology strategy & consulting: Guidance to align workflows with growth goals.
• Cyber & network security: Built-in security solutions to safeguard data from online attacks.
• Business strategy & advisory: Tools to optimize operations and improve customer experience.

With faster go-live timelines (often 3 weeks versus months or years for competitors), Feathery ensures firms can get started quickly, run a free trial, or schedule a demo without heavy vendor dependence.

Elevating the Client Experience

The Link Between Back-Office Operations and Client Experiences

Efficient back-office operations lead directly to better client experiences. Firms using Feathery see onboarding timelines drastically shrink, improving both client satisfaction and asset under management growth.

Building Trust Through Client Communication

Feathery enables advisors to create a personalized timeline for onboarding and account opening, ensuring transparency and smoother regulatory reporting. Automated updates improve client communication and strengthen client relationships.

Conclusion: Why Feathery Wins

While Conga Mix Forms helps financial services firms digitize paperwork, it lacks the flexibility, integrations, and compliance depth that modern firms demand. Its limitations in customization, support, and workflow automation hold firms back.

Feathery is the clear winner. With robust integrations, advanced AI, and compliance-first workflows, Feathery empowers financial advisors, broker-dealer firms, and RIAs to reduce back-office expenses, strengthen risk management, and deliver exceptional client experiences.

For firms ready to modernize, Feathery offers multiple ways to get started: explore the knowledge base, join the user community, try a free trial, or schedule a demo. With Feathery, financial services organizations can align their back-office with the future of client engagement & management.