AI for Submission Intake: From Inbox to Decision-Ready Submissions

Submission intake is the front door to revenue.

In insurance, it is the moment a broker submission hits the inbox, often with ACORDs, loss runs, SOVs, and Financial claims forms attached. In wealth management, it is the moment a prospect or client sends financial statements, custodian forms, tax documents, estate plans, and “one more” attachment buried in a long email thread.

The problem is that most intake processes still look the same: download attachments, rename files, sort folders, manual file preparation, rekey data, chase missing fields, and reconcile across systems.

Feathery modernizes that entire workflow with AI-powered submission intake. Applying AI allows teams to ingest anything, extract the right fields from unstructured documents, clean dirty data, cross-check against systems of record, and route submissions into the right workflow automatically.

What Is AI Submission Intake?

AI submission intake is the submission data extraction process that uses automation and document intelligence to turn messy inbound submissions such as emails, PDFs, scans, spreadsheets, and folders into structured, validated, decision-ready data.

It is not just extracting text from an actual document. Real intake requires:

• Understanding what the submission application is
• Organizing broker forms, supporting materials, and attachments into structured field-level documents
• Extracting select data fields and critical elements for underwriting insights from unstructured documents
• Validating completeness and consistency for required fields for clearance
• Reconciling differences across CRMs, AMS platforms, custodians, and third-party data sources
• Triggering the next step such as triage, underwriting, onboarding, or servicing

This creates lineage with insights and clear source derivation so teams can trust the data that enters underwriting analysis and onboarding workflows.

The Challenge: Manual Intake Slows Everything Down

Submission intake becomes a bottleneck when:

Submissions arrive everywhere

• Inboxes and shared mailboxes, including data buried in the email body
• Portals, file shares, and folders
• PDFs, scans, spreadsheets, and other unstructured documents

Documentation is inconsistent

In Commercial P&C, two brokers can submit the same risk using entirely different broker forms, structures, and attachments. Without standardized file preparation and structured field-level documents, underwriting teams lose time normalizing submissions before the underwriting process can even begin.

Data is dirty

Names do not match. Addresses are incomplete. Data points conflict between financial statements, loss runs, and Financial claims forms. Missing elements for underwriting insights delay underwriting analysis and slow downstream workflows.

Teams rekey data into multiple systems

CRMs, AMS platforms, underwriting tools, planning software, and custodians all require the same information. This expands the organization’s digital footprint across disconnected systems, weakens quality control, and introduces avoidable errors.

The result is slow turnaround, higher error rates, reduced confidence in risk selection, and inconsistent underwriting outcomes.

How Feathery Automates Submission Intake End to End

Feathery acts as an AI intake engine across insurance and wealth management, bringing submissions from inbox chaos to a clean, structured package that underwriting teams and operations teams can actually use.

1) Automated capture from email, attachments, folders, and documents

Feathery can automatically:

• Pull inbound submissions from emails
• Collect and group attachments, including broker forms and Financial claims forms
• Ingest folders containing thousands of insurance documents
• Recognize document types and organize structured field-level documents

This reduces manual file preparation and ensures submissions are consistently organized from the start.

2) Document intelligence to extract key fields from anything

Feathery extracts data from:

• ACORDs, loss runs, SOVs, and Financial claims forms
• Financial statements, plans, custodian forms, IDs, and tax documents
• PDFs and spreadsheets, including complex unstructured documents

Powered by advanced machine learning models, Feathery converts raw inputs into structured outputs that support underwriting analysis, onboarding, servicing, and reporting.

3) Dirty data cleanup and validation rules

This is where intake automation becomes real operations value.

Feathery can:

• Normalize formats such as addresses, phone numbers, and dates
• Validate required fields for clearance before routing submissions
• Flag inconsistencies across field-level documents and third-party data sources
• Identify missing information and trigger follow-ups on submission questions
• Assign confidence scores to extracted fields so teams understand data reliability

This improves quality control and reduces friction during underwriting analysis.

4) Cross-examine against CRMs and other systems

Feathery reconciles intake data with your systems of record:

• Insurance CRMs, AMS platforms, and underwriting systems used in Commercial P&C
• Wealth CRMs, planning tools, custodians, and document systems
• External third-party data sources used for enrichment and validation

This creates a consistent digital footprint across tools and improves sharing across departments without duplicate entry.

5) Submission triage and routing into workflows

Once the submission application is structured and validated, Feathery can automatically:

• Route submissions to the right underwriting teams by line of business, geography, carrier, complexity, or priority
• Trigger approvals and tasks across configurable stages
• Launch underwriting workflows that accelerate the underwriting process
• Push cleaned data into downstream tools with direct linkage

This accelerates cycle times and supports stronger underwriting analysis and prioritization.

Drive Efficiency with Straight-Through Processing

Everyone talks about straight-through processing. But STP only works if the front door is automated.

Feathery helps Drive Efficiency by ensuring every submission arrives downstream as:

• Correctly organized
• Consistently structured in a single format
• Validated and cleaned with built-in quality control
• Linked back to the actual document with source derivation
• Workflow ready across configurable stages

This is how firms scale intake without scaling headcount.

Why Feathery Wins for AI Submission Intake

Feathery is not just a document extractor or Digital Asset Library. It is a complete AI-powered intake platform that combines:

• Email and folder ingestion for Digital Processing Intake
• AI-powered extraction across thousands of insurance documents
• Automated file preparation and validation of fields for clearance
• Cross-system reconciliation with CRMs, AMS platforms, custodians, and third-party data
• Workflow orchestration powered by machine learning models and configurable stages
• Confidence scores and lineage with insights for better underwriting analysis

Unlike point solutions such as Convr AI, Feathery unifies intake, workflow automation, and integrations into a single engine with user-defined logic. This enables more nuanced insights, stronger underwriting outcomes, and a scalable foundation for future pricing models and AI-infused commercial insurance tools.